Shipping & Delivery Policy
Effective Date: June 29, 2026
At Jyoti Diagnostic, we provide diagnostic laboratory services rather than physical products. This Shipping & Delivery Policy explains how our services, home sample collection, and laboratory reports are delivered to our patients.
By booking a laboratory test through our website, you agree to this policy.
1. Service Coverage
Jyoti Diagnostic provides laboratory testing services at our diagnostic center and, where available, through home sample collection within our designated service areas.
Availability of home sample collection may vary depending on your location and operational feasibility.
2. Home Sample Collection
If you choose home sample collection:
- Our trained sample collection professional will visit the address provided during booking.
- Patients are requested to provide a complete and accurate address along with a reachable phone number.
- Someone should be available at the collection address during the scheduled appointment.
- Delays may occur due to traffic, weather conditions, emergencies, or other unforeseen operational circumstances.
If our team is unable to collect the sample due to incorrect information or patient unavailability, the appointment may be rescheduled.
3. Laboratory Testing
Once the sample has been successfully collected, it will be processed by our laboratory according to standard diagnostic procedures.
The time required to complete testing depends on the type of laboratory test or health package selected.
Certain specialized tests may require additional processing time.
4. Report Delivery
After completion of testing, laboratory reports may be made available through one or more of the following methods:
- Download from the website (where available)
- Email to the registered email address
- WhatsApp to the registered mobile number
Patients should ensure that the contact details provided during booking are accurate to avoid delays in report delivery.
5. Delivery Timelines
Report delivery timelines vary depending on:
- Type of laboratory test
- Sample processing requirements
- Verification procedures
- Public holidays or unforeseen operational delays
Estimated delivery times provided during booking are indicative and may change when additional quality checks are required.
6. Delays Beyond Our Control
Jyoti Diagnostic shall not be held responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Severe weather conditions
- Government restrictions
- Internet or communication failures
- Power outages
- Transportation disruptions
- Medical or laboratory emergencies
7. Incorrect Contact Information
Patients are responsible for providing accurate:
- Name
- Phone Number
- Email Address
- Age
- Gender
- Residential Address
Jyoti Diagnostic shall not be responsible for delays or failure in service delivery resulting from incorrect or incomplete information provided during booking.
8. Failed Delivery of Reports
If a laboratory report cannot be delivered through email or WhatsApp due to incorrect contact information or technical issues, patients may contact our support team for assistance.
Where applicable, reports may also be downloaded directly from the patient portal on our website.
9. Contact Us
For any questions regarding sample collection, report delivery, or this Shipping & Delivery Policy, please contact us:
Jyoti Diagnostic
Address:
Main Road, Giridih
Phone / WhatsApp:
+91 7004802331
Email:
info@jyotidiagnostic.in
Working Hours:
Monday – Saturday: 7:00 AM – 8:00 PM
Sunday: 8:00 AM – 2:00 PM