Privacy Policy

Effective Date: June 29, 2026

Welcome to Jyoti Diagnostic. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and online laboratory test booking services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you book a laboratory test through our website, we may collect the following information:

Personal Information

  • Full Name
  • Phone / Mobile Number
  • Email Address
  • Age
  • Gender
  • Residential Address

Booking Information

We may also collect information related to your appointment, including:

  • Selected laboratory test(s) or health package(s)
  • Preferred appointment date and time (if applicable)

Payment Information

If you choose to pay online, your payment is processed through a secure third-party payment gateway. We do not store your debit card, credit card, UPI PIN, net banking credentials, or any other sensitive payment information on our servers.

Technical Information

When you visit our website, certain information may be collected automatically, including:

  • IP Address
  • Browser type
  • Device information
  • Operating system
  • Website usage statistics
  • Cookies and similar technologies

2. How We Use Your Information

The information collected may be used to:

  • Process your laboratory test booking.
  • Schedule appointments.
  • Arrange home sample collection (where available).
  • Contact you regarding your booking.
  • Send booking confirmations and important notifications.
  • Deliver laboratory reports through the website, email, or WhatsApp (where applicable).
  • Improve our website and customer experience.
  • Comply with applicable legal and regulatory requirements.

3. Sharing of Information

Jyoti Diagnostic does not sell, rent, or trade your personal information.

Your information may only be shared with:

  • Authorized laboratory staff.
  • Sample collection personnel.
  • Secure payment gateway providers.
  • Technology service providers assisting in website operations.
  • Government or legal authorities when required by applicable law.

4. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure.

5. Laboratory Reports

Depending on the services provided, laboratory reports may be:

  • Downloaded from the website (if available).
  • Sent to your registered email address.
  • Shared on your registered WhatsApp number.

Please ensure that your contact details are accurate to receive your reports without delay.

6. Cookies

Our website may use cookies to:

  • Improve website functionality.
  • Remember user preferences.
  • Analyze website traffic.
  • Enhance user experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

7. Data Retention

We retain your booking information only for as long as necessary to provide our services, comply with legal obligations, maintain records, and resolve disputes.

8. Your Rights

You may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Update your contact details.
  • Request deletion of your information where legally permissible.

Some information may be retained where required by law or for legitimate business purposes.

9. Third-Party Services

Our website may use trusted third-party services for:

  • Online payment processing
  • Email communication
  • WhatsApp notifications
  • Website hosting

These providers maintain their own privacy and security practices.

10. Children’s Privacy

If laboratory services are booked for a minor, the booking must be made by a parent or legal guardian. We do not knowingly collect personal information directly from children without appropriate authorization.

11. Changes to This Privacy Policy

Jyoti Diagnostic reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page along with the updated Effective Date.

12. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:

Jyoti Diagnostic

Address:
Main Road, Giridih

Phone / WhatsApp:
+91 7004802331

Email:
info@jyotidiagnostic.in

Working Hours:
Monday – Saturday: 7:00 AM – 8:00 PM
Sunday: 8:00 AM – 2:00 PM

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